Refund & Return Policy
Anandi Creations
At Anandi Creations, we maintain strict quality checks before dispatch. All our products are showcased clearly during our social media live sessions. Customers are requested to read the following policy carefully before placing an order.
Important Notice
All products are shown clearly during our social media live sessions before sale.
Returns or refunds will NOT be accepted for reasons such as:
- “Aavadle nahi” (Did not like it)
- Change of mind
- “I expected something different”
- Slight colour difference (due to lighting or screen resolution variations)
- Slight difference in fabric feel
- Misuse, washing damage, or normal wear & tear
Eligible for Return / Refund
A return or refund will be accepted ONLY IF:
- You have received a wrong product, OR
- The product is damaged / defective at the time of delivery.
Mandatory 360° Opening Video (Very Important)
A 360° parcel opening video is compulsory for any type of return, refund, or exchange request.
The video must:
- Be continuous (No cuts / No pauses / No edits)
- Clearly show the sealed parcel from all sides
- Clearly show the parcel being opened
- Clearly show the product condition and defect (if any)
Without a proper opening video, no return, refund, or exchange will be approved under any circumstances.
Return Timeframe
You must contact us within 48 hours of delivery. Requests made after 48 hours will not be accepted under any circumstances.
Return Shipping Process
If a return is approved by our team:
- Customer must self-ship the parcel via India Post only.
- The customer must personally visit an India Post branch and send the parcel.
- Other private courier services will not be accepted.
- Return shipping charges will initially be borne by the customer.
* In the rare event that you receive a wrong or defective product, once our team inspects and confirms the issue, the regular India Post shipping charges incurred by the customer will be fully refunded.
Condition of Returned Product
If a return / replacement is approved:
- Product must be unused
- Product must be unwashed
- Original tags, folding, and packaging must be intact
If the returned product is found used, altered, or damaged upon inspection, it will be rejected and sent back to the customer.
Refund Process
Refunds will be processed within 15 working days after the returned parcel is received and verified by our quality inspection team.
Refunds will be issued directly to the original payment method.
If an ordered product is found out of stock, the full refund will be processed within 15 working days to the original payment method.
Order Cancellation Charges
If you request to cancel your order prior to dispatch, a non-refundable 2.36% payment gateway fee (including 18% GST) will be deducted from the total paid amount at the time of refund.
Replacement / Exchange Process
- Contact us via Phone / WhatsApp / Email within 48 hours of delivery.
- Share the mandatory 360° parcel opening video.
- If approved, our support team will guide you on the return shipment process via India Post.
- Your replacement product will be dispatched only after we receive and verify the returned product.
Replacement will NOT be entertained for:
- Slight colour difference (screen / lighting variation)
- Slight difference in fabric feel
- Change of mind
- “I expected something different”
- Misuse, washing damage, or wear & tear
Order Cancellation Rights
Anandi Creations reserves the full right to cancel and refund any order without prior customer approval in cases such as:
- Incorrect or incomplete customer address/contact information
- Courier or logistical delivery delays
- Manufacturing delays
- Stock unavailability
- Any unforeseen circumstances beyond our control
For Assistance & Queries
Khutwad Nagar, Nashik – 422007, Maharashtra
By placing an order with Anandi Creations, you agree to the above Return & Refund Policy.